For more than 30 years, Poles Patisserie has embedded its roots deep within the Penrith community, as well as the Nepean Village centre. Long-time employee, Teena Slaibi, has witnessed the strong foundation the busy patisserie has created within the community over the last 30 years, she’s seen it all. “I started here in 2007 when I was 15. I have literally grown up in this centre and it’s been incredible to watch its continual transformation within the community.”
“Poles is one of the stores in the centre that are so passionate about their loyal customer base who I have come to grow up with. We are very much a part of their weekly centre visits and shopping rituals.”
“People often ask why I’ve worked in the same place for so long. My answer is always the great business that the owners Ricky & Jason have built. They put both our team and the customers, first.”
With more than just French pasties on offer, this well-positioned bakery offers a host of products and services such as a café, customised cake creations as well as availability on Uber Eats, to name a few. There’s not much that Poles doesn’t offer the Penrith community and it has a willingness to cater to customer’s needs.
One thing remains certain, and that is the family-orientated team and its relationship with its centre regulars. “I’m close with a lovely customer named Barbara. Her husband Noel passed away and he was very well known within the centre and our business. He even has a plaque with his name on it. It’s an honour to still chat and serve Barbara every day, after all these years.”
In another show of commitment and dedication to the community, the team at Poles Patisserie, despite how busy they are, are always present and supportive of community events. CBD community events are almost always contributed too, along with networking amongst the local business scenes. The multi award-winning Patisserie is ever-present in the community, and that’s just another reason as to why it’s very much a part of Penrith.
Although there are many things that Poles is loved for, what’s for certain is their ability to create incredible, bespoke and original cakes, for all occasions. Teena shares just how well the cakes are received, “When they open the box and see their cake creation come to life, that’s the highlight of working here. Seeing their reaction to our cake creations, is priceless.”